To make things even more convenient, Tesco also offers an app you can download. The app lets you easily browse the available products, place orders, and track delivery. It's like having a Tesco store in your pocket!

To get started, simply text APP to 28901 to receive a text message with a link to download the app. It is available for iOS and Android devices and can be downloaded from the respective app stores.

App Features

• One of the app's highlights is the integration of the Tesco Clubcard, which allows users to access exclusive Clubcard Prices and collect Clubcard points whenever they shop for groceries. The app also enables users to turn their points into vouchers that can be spent on groceries or used with Reward Partners, offering even greater value for money.
• In addition to these features, the app provides tools to help users shop smarter. The Stock Check feature lets users see if their local store has the necessary products before making a trip.
• Users can also create a shopping list within the app, which includes live stock information from their local store. This ensures that users always have their list at their fingertips while shopping in-store.
• The app also makes browsing and purchasing easier with the ability to save favourites, usual purchases, and previous orders. This saves time and streamlines the shopping process.

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For those opting to contact Tesco Whoosh, messaging via WhatsApp is available during specific hours:

• Monday to Saturday: 7 am to 11 pm
• Sunday: 10 am to 10 pm

Should you require direct communication regarding an online order, please dial 0800 323 4040. Alternatively, you can send a WhatsApp message using 0800 917 7403 from your mobile phone.

Getting a refund if you've changed your mind can be hassle-free with Tesco. The company understands that our preferences sometimes change and wants you to be satisfied with every purchase.

To initiate a refund, ensure you have your proof of purchase handy. This could be a receipt or an email confirmation. You have a window of 30 days from the date of purchase to return the product to Tesco. Simply bring the item back to any Tesco store along with your proof of purchase, and the staff will happily offer you a replacement or refund.

If you change your mind, it's important to note that some products may have different return limits and exceptions. Tesco has specific requirements and instructions for different types of products, and it's important to familiarise yourself with these before initiating a return.

When Tesco receives the product you returned, they will refund your money in the same way you initially paid for it. Here are the different refund options available:

• If you made the original payment with a credit or debit card, Tesco will refund the money to the same card. Please note that it may take 3 to 5 working days for the refund to appear in your account.
• Tesco will provide the equivalent refund value in Clubcard points for online purchases. This means you will receive Clubcard points instead of cash.
• If you originally paid using a Tesco gift card or a money card, Tesco will refund the money back onto the same card. This means you will receive a credit on your gift or money card.

If the product you are returning was purchased on a promotional offer such as Buy 1 get 1 half price or 3 for 2, the refund value will be adjusted accordingly. Your refund will be based on the promotional price you paid.

For example, if you received a discount for buying multiple items on a promotion, the refund will reflect that discounted price. It is important to note that the promotion will no longer apply once the product is returned.

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