Iceland delivery in Liverpool

Discover the ultimate convenience of online grocery shopping with Iceland

With over 900 stores across the UK and an additional 40 outlets spread across Europe, Iceland continues to establish itself as one of Britain's leading and rapidly evolving retailers.

For first-time users venturing into Iceland's online shopping, the process is incredibly simple and convenient. Start by entering your postcode to check whether delivery is available in your area, then dive right in and choose your favourite products, desired delivery time and preferred payment method. But before you go ahead and place that order, read on to see the answer to some of the most frequently asked questions about Iceland grocery delivery.

Shop at Iceland

Order from Iceland in 3 easy steps

To shop online, you have to:

  1. Go to Iceland and select all items you wish to purchase

  2. Complete your order and proceed to checkout choosing the method of payment you prefer

  3. Book a time that suits you best for the home delivery or for you to collect at the shop

Iceland Delivery Charges

Iceland offers their customers a pretty sweet deal when it comes to delivery charges. Unlike most of their competitors, delivery is free. Yes, you read that right. In order to qualify for this free delivery, you simply need to spend a minimum of £40. No delivery pass needed.

Iceland Minimum Spend

When shopping for groceries online with Iceland, remember there's a minimum spending requirement of £25 for your order. This £25 minimum spend is calculated after all the discounts, promotions, and offers have been applied to your items.

This means that if your order costs between £25 and £39.99, you’ll be charged around £4 for what Iceland calls a ‘small basket fee.’ The final fee will be confirmed when you checkout.

Compare Iceland to the best alternative brands

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BrandCoverage
Aldi
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Iceland
Morrisons
M&S
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Sainsbury's
Tesco
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How to Contact Iceland Customer Service

In the event of any queries or concerns, Iceland offers various ways to get in touch, including phone, email, and social media channels. You can also reach out to them directly via written correspondence, with their dedicated Customer Care team always on standby to address your needs and queries promptly and efficiently.

How to Contact Iceland Customer Service

By Phone

If you require assistance regarding an online order, always remember that you can locate the phone number for your nearby store and the store manager on the delivery note included with your order. They can assist you with any inquiries concerning your order.

For inquiries regarding their website or if you need help placing an order, contact their Customer Care team at 0800 328 0800. Their lines are open from 8 am to 5 pm, Monday to Saturday, and from 9 am to 5 pm on Sundays.

By Social Media

If you have any queries, you can contact them via Twitter by sending a tweet to @IcelandFoods.

Write to Them

You can correspond with Iceland Customer Care directly at the following address:

Customer Care Iceland Foods Ltd. Second Avenue Deeside Industrial Estate Deeside Flintshire CH5 2NW

For refunds concerning in-store purchases, please return the item to the store with your proof of purchase. The Customer Care team is unable to process refunds for items bought in-store.

If calling isn't possible, you can fill out the online form. Their Customer Care team aims to respond within three days of receiving your message. 

Typically, Iceland aims to resolve complaints within a maximum of 14 days. If you've contacted them about your complaint and are still looking for a better service, they must provide information about the Alternative Dispute Resolution (ADR) scheme.

Iceland Discount Codes

Maximise your savings with Iceland Discount Codes, tailored to make your shopping experience more budget-friendly. Check out the current offers below.

Iceland Delivery Postcode Checker

Easily verify whether Iceland delivers to your area by entering your postcode in the designated box labelled 'Check Postcode' or 'Check' on the Iceland homepage. If they can't deliver to your address, take advantage of their click and collect service, or try another online retailer.

Install the Iceland App

Streamline your shopping experience with the user-friendly Iceland Delivery App, which caters to your convenience and shopping preferences.

Shop conveniently from your mobile phone downloading the Iceland iOS and Android apps.

What Time does Iceland Open?

Iceland’s closing times varies based on your location, but it’s usually between 8pm and 11pm. Use their store finder to check your local Iceland store's opening and closing times.

However, if you’re looking for the latest delivery slot available, the final available slot is typically between 7pm and 9pm.

What Time does Iceland Close?

Iceland is open from 11 am to 5 pm on Sundays, but please keep in mind that some store timings for Sundays vary depending on location.

What Time Is Iceland Open on Sundays?

Iceland is open from 11 am to 5 pm on Sundays, but please keep in mind that some store timings for Sundays vary depending on location.

Iceland popular locations in the United Kingdom