Gorillas delivery in Newcastle upon Tyne

Discover the ultimate convenience of same day grocery shopping with Gorillas

Companies like Gorillas have taken the delivery market by storm, providing customers with an efficient way to get groceries and other essential items delivered right to their doorstep.

With their promise of ultra-fast delivery times and a wide range of products available, they are quickly gaining popularity among customers who value convenience and efficiency. In this article, we will explore the exciting features of Gorillas delivery. So, get ready to experience a new level of comfort with Gorillas.

What is Gorillas?

Gorillas is a German startup that has transformed how we shop for groceries by offering ultrafast delivery through their innovative dark stores.

With operations in around 35 cities and over 130 locations across four countries, Gorillas has quickly become a leader in the industry. With a strong focus on customer support, it ensures a seamless and convenient experience for its users.

The company operates through a user-friendly mobile app where customers can browse and order their favorite grocery products. Gorillas' unique selling point is its network of dark stores strategically located in urban areas, ensuring efficient and speedy delivery.

These dark stores are fully stocked with a wide range of fresh produce, pantry staples, and household essentials, enabling Gorillas to fulfill orders swiftly.

Gorillas delivery charges

Whether you're ordering groceries for the week or just a few items, their delivery fee is reasonably priced. For orders over £10, customers can enjoy a standard delivery fee of £1.80, which is a great deal considering the convenience it brings.

However, if you're only ordering a few things and your total doesn't reach £10, don't fret. Gorillas has got you covered with a delivery cost of only £2.00. And the best part? They deliver daily from 09.00 to 23.00.

Gorillas discount codes

Although Gorillas does not offer free delivery as a standard service, they occasionally run promotions or discount codes for free delivery on orders. Keep an eye out for these offers to save on delivery charges.

In addition to promo codes, Gorillas also holds seasonal sale events throughout the year. For example, you can expect a 25% summer sale where you can enjoy significant savings on a wide range of products.

Keep an eye out for discounts on ready meals and soups in autumn, allowing you to stock up on comforting meals for the colder months.

On average, you can save around 30% or more when using popular Gorillas promotions, such as the £10 off for new customers. Additionally, 32% of vouchers depend on customers trying Gorillas for the first time, providing additional benefits.

Where is Gorillas available?

You can enjoy the convenience of grocery and household item delivery anywhere in the United Kingdom. Whether you live in bustling London or smaller cities like Manchester or Portsmouth, Gorillas has covered you.

Say goodbye to the hassle of in-store shopping and let Gorillas bring your essentials to your doorstep. With fast delivery times and a wide range of great products, it's easy to see why Gorillas Delivery is becoming such a popular choice in the UK.

How does Gorillas work?

Once an order is placed and payment is confirmed, Gorillas takes immediate measures to prepare the order for delivery.

Our dedicated riders, equipped with eco-friendly e-bikes, will deliver your order to your doorstep within minutes. You can track your rider on the app map and contact them once your order has been dispatched. Tipping can be done through the app or with cash upon arrival, and 100% of tips go to our hardworking riders.

Gorillas minimum spend

There are no minimum or maximum order values in the Netherlands, United Kingdom, Denmark, and the United States. If you're a new customer, you can enjoy a £20 discount on your first two orders with a minimum spend of £25.

Install the Gorillas App

Download the GORILLAS app from the App Store or Google Play Store to place an order. Once you have installed the app, follow the steps to create a GORILLAS account and browse our wide selection of products.

Gorillas accepts major credit cards, PayPal, and Apple Pay as payment methods. To ensure contactless transactions, cash payments are not accepted. During checkout, customers can choose their preferred payment method and securely complete the payment through the app.

Compare Gorillas to the best alternative brands

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How to contact Gorillas customer service?

If you have any inquiries or need assistance, there are two ways to reach our customer support team. You can either send us an email at [email protected] or use the chat feature within our app. Our dedicated team is available to assist you and will respond to your queries as quickly as possible.

Gorillas contact number

Gorillas do not provide a customer support number, but you can contact them using the information above.

How to cancel your order with Gorillas

Gorillas' returns policy covers situations where something went wrong or if you received a faulty or low-quality item. The right to cancel allows customers who purchase most products online to change their minds within 14 days and obtain a refund.

  • To initiate the cancellation process, you must contact Gorillas via email at [email protected] within 14 days of delivery. You must include your name, home address, order details, telephone number and email address.
  • If you need to make a return, you can arrange it through the live chat function on the Gorillas app. Log into your account, select Profile, and go to Help & Feedback. You can discuss the issue with a representative in real-time.


When returning the products, they should be in a new and unused condition, preferably in their original packaging. They must be returned within 14 days of informing the seller of your decision to cancel.

The company may wait to repay until they receive the returned goods or until you provide evidence of having sent them back, whichever happens first.